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My Account

Why should I create account?

Register and create an account to enjoy the following personalized services:

  • Quick access to order status, delivery tracking and order history
  • Add multiple addresses for easier checkout options
  • Save your profile for customized offers & services
  • Easy re-ordering of previous orders or products
  • View your loyalty bonus level
  • Add ratings & reviews to products

I forgot my password, what should I do?

To reset your password, click the ‘Forgot your password?’ link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Will my information be scure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

Payment

Payment method

We currently accepted all major credit/debit cards.

Please note that your order will be immediately processed once you finish checkout. When your order is ready to go, you’ll receive an email confirmation as well as tracking updates to stay on top of your order’s journey.

Which Debit/Credit card do you accept?

We currently accepted Visa, MasterCard and American Express.

Coupon

What is a coupon?

A coupon is a written code that offers a specific discount or promotion to offset your purchases. The coupon is restricted to its terms and conditions and an expiry date.

How do I apply coupon?

Simply enter the coupon code into the ‘Coupon’ box upon checkout. Please check the terms and conditions and expiry date of the coupon first, before entering the code.

How can I find my coupon code?

Every new customer will entitled a discount coupon, simply sign up for our newsletter then you will received a discount coupon in your email from 13industrial.com

Order

How do I know if my product has been received?

You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared and shipped to you.

Can I cancel my order?

Once we have received your order, we strive to ship it to you as quickly as possible. We regret to inform that we are unable to cancel your order once it has been placed.

Can I change my order after it has been placed?

As we work swiftly to process and ship your order, we regret to inform that it is not possible for us to change your order once it has been placed and confirmed. This includes not being able to change the delivery address.

Therefore, before you process your order and payment, do check to ensure that everything is in order and to your satisfaction.

Not finding the help you need?

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